Solutions 5.0: Viewing Reports From Solutions Application
After Solutions version 5.1.22.5, you can now review multiple reports from the Solutions Application: 1.) Once you log into Solutions, click on the Report button: 2) Click on the right dropdown to select which report you would like to view. You can also change which date and store number you would like to v…
Solutions: How to Change a User's Security Code in the Web Portal
For employees to access parts of Solutions - including Production, Retail, or Management - their security code within the web portal needs to match with the level of access they are approved to have. Below is the descending list of security levels and their designated titles: 10: Donation Attendant 25: Product…
12/12/2023: Tech Tip Tuesday
Tech - Tip Tuesday s 12/12/2023 IT’s responses are in Red Tech Demonstration * We went over the newest Solutions Launcher (1.2.0.56) and how that will work at each store. Each store will now automatically update to the newest version of Solutions when needed. We also demonstrated the new Barcode Lookup featur…
2/13/2024: Tech Tip Tuesday Summary
Tech-Tip Tuesdays 2/13/2024 IT’s responses are in Red Tech Demonstration * We demonstrated the difference between the GDEL Solutions reports and the new curated reports that we will be making in-house. * We also demonstrated how vouchers are produced for stores. As a reminder, if you are using an EERR voucher a…
11/29/2023: Tech Tip Tuesday Summary
Tech - Tip Tuesday s 11/29/2023 IT’s responses are in Red Tech Demonstration * We went over how to screenshot on your computers, POS and production machines. If you’d like to review the training, the article is linked here: Solutions Updates Solutions version 5.0.177.3 is currently at all stores. We've n…
Solutions: Accessing Power BI
1) Go to the Microsoft Office Portal , or any web application for Microsoft. Make sure to sign in when prompted. 2) Click the App launcher at the top left of your screen. Next, click 3) Next, click under the 'Get work done' section. This should be at the middle of your screen. Next, click the icon. …
11/14/2023 Tech Tip Tuesday Summary
Tech- Tip Tuesday s 11/14/2023 IT’s responses are in Red Tech Demonstration * We went over how to subscribe to Power BI reports for Solutions. If you’d like to review the training, the article is linked here: Solutions Updates Solutions version 5.0.177.3 is coming to all stores (upgrading from 5.0.169). …
Solutions: How to Clean Zebra Print Head
If you notice lines or smudge marks on your labels/tags, or if the labels/tags will not print or print blank, you may need to clean the print head and scanner To do this, grab a thermal printer cleaning pen (if your store does not have this, please ask the Help Desk for one) Open the printer by pullin…
Solutions: How to Enable a Disabled User
1.) Log into the GDEL- App on a manager's computer. Once you're in the Remote Desktop session, click on the Solutions POS icon on the left and log in with your credentials 2.) Once you're logged in, go to > and then click on the employee that is disabled. 3.) Locate the 'Disabled' box on the right, an…
Solutions: Installing Power BI Mobile App
1.) Install the Power BI app through the Apple iOS App Store or on the Android Play Store depending on what device you are using. 2.) Once it's installed, open Power BI on your device. Log in using your Microsoft credentials. 3.) Tap on the More button on the bottom right. A 'More Pages' section will p…
