Solutions: How to Clean Zebra Print Head
If you notice lines or smudge marks on your labels/tags, or if the labels/tags will not print or print blank, you may need to clean the print head and scanner To do this, grab a thermal printer cleaning pen (if your store does not have this, please ask the Help Desk for one) Open the printer by pullin…
Solutions: How to Enable a Disabled User
1.) Log into the GDEL- App on a manager's computer. Once you're in the Remote Desktop session, click on the Solutions POS icon on the left and log in with your credentials 2.) Once you're logged in, go to > and then click on the employee that is disabled. 3.) Locate the 'Disabled' box on the right, an…
11/14/2023 Tech Tip Tuesday Summary
Tech- Tip Tuesday s 11/14/2023 IT’s responses are in Red Tech Demonstration * We went over how to subscribe to Power BI reports for Solutions. If you’d like to review the training, the article is linked here: Solutions Updates Solutions version 5.0.177.3 is coming to all stores (upgrading from 5.0.169). …
Solutions: How to View EOD reports on Power BI
1) Access the GDEL Power BI by following this article: 2) Scroll down on the reports on the left until you see Over-Short Current day Dynamic will show you the current day. The other one (Over-Short) can display any date ranges.
Solutions: How to Recalibrate Production Machine
Recalibrating the Zebra printer is often needed when you notice the lettering on the tags/labels is off-center. To recalibrate the Zebra printer in the production area, hold down the feed button for 2 blinks. Once you see 2 blinks, let go of the feed button and let the tags/labels feed out.
Solutions: How to Subscribe to Power BI Reports
1.) Access the GDEL Power BI by following this article. 2.) Click on the report you'd like to subscribe to on the left navigation bar. Once you're there, click 3.) Click 4.) Fill in the information you'd like to receive. Once you're finished, press Save Your subscription is now activated. You can…
Solutions Production: How to Change Label/Tag Roll
1.) First, pull the green tabs on the side of the printer towards you to open the shell 2.) Next, push the green roll holder to the side to release the roll. 3.) Now, take the old roll out of the printer. Replace it with your new roll. 4.) Make sure you clean the thermal head and scanner. Make sur…
Tech Tip Tuesday Articles
Tech Tip Tuesdays Once every two weeks, there will be a Tech Tip Tuesday meeting, hosted by Goodwill of Delaware's IT team, which will discuss any changes within Solutions, and any issues that some stores are having. Please click any article below to access meeting notes for each meeting * 11/14/2023 how …
Solutions: POS Digital User Manual
TABLE OF CONTENTS POINT OF SALE (POS) - QUICK GUIDE ......................... How to Assign a Drawer ......................... How to Pause a Drawer ......................... How to Balance a Drawer ......................... How to Run the "End of Day" ......................... How to Correct EOD Number…
