Solutions: How to Clean Zebra Print Head
If you notice lines or smudge marks on your labels/tags, or if the labels/tags will not print or print blank, you may need to clean the print head and scanner To do this, grab a thermal printer cleaning pen (if your store does not have this, please ask the Help Desk for one) Open the printer by pullin…
Solutions: How to Enable a Disabled User
1.) Log into the GDEL- App on a manager's computer. Once you're in the Remote Desktop session, click on the Solutions POS icon on the left and log in with your credentials 2.) Once you're logged in, go to > and then click on the employee that is disabled. 3.) Locate the 'Disabled' box on the right, an…
11/14/2023 Tech Tip Tuesday Summary
Tech- Tip Tuesday s 11/14/2023 IT’s responses are in Red Tech Demonstration * We went over how to subscribe to Power BI reports for Solutions. If you’d like to review the training, the article is linked here: Solutions Updates Solutions version 5.0.177.3 is coming to all stores (upgrading from 5.0.169). …
Solutions: Solutions DGR Donation Kiosk Application
The Solutions DGR Donation Kiosk application is a way for donation attendants to log donations easily into Power BI using an installed Android Tablet. With this new system, donation attendants do not need to use paper and clipboards and managers do not need to log total donation counts into the Donation Counts…
1/2/2024 Tech Tip Tuesday Summary
Tech-Tip Tuesdays 1/2/2024 IT’s responses are in Red Tech Demonstration * We went over how to check gift cards and store credit balances through Power BI and Solutions. You can view this information by clicking on this article titled ‘Solutions POS: How to Check Balance of Gift Cards and Store Credit’ Solutions…
Solutions POS: How to Check Balance of Gift Cards and Store Credit
It is possible to check the balance of gift cards and store credit through Solutions POS and Power BI. Checking Balance on Solutions While logged into the POS screen, click the More Menu Select Balance Select the type of balance you would like to validate Type, swipe, or scan the number in the fi…
Solutions: How to View EOD reports on Power BI
1) Access the GDEL Power BI by following this article: 2) Scroll down on the reports on the left until you see Over-Short Current day Dynamic will show you the current day. The other one (Over-Short) can display any date ranges.
Solutions: How to Subscribe to Power BI Reports
1.) Access the GDEL Power BI by following this article. 2.) Click on the report you'd like to subscribe to on the left navigation bar. Once you're there, click 3.) Click 4.) Fill in the information you'd like to receive. Once you're finished, press Save Your subscription is now activated. You can…
Solutions: How to Recalibrate Production Machine
Recalibrating the Zebra printer is often needed when you notice the lettering on the tags/labels is off-center. To recalibrate the Zebra printer in the production area, hold down the feed button for 2 blinks. Once you see 2 blinks, let go of the feed button and let the tags/labels feed out.
Solutions POS: How to Reboot Credit Card Machine
If your credit card machine is frozen or is not working, rebooting the machine should resolve the issue. To do this, hold down the yellow and .,#* buttons on the keypad until you see 'Reboot in Progress' on the screen. Afterwards, the machine will reboot. Once the Goodwill logo and advertisement banners re…
