11/14/2023 Tech Tip Tuesday Summary
**Tech-Tip Tuesdays** 11/14/2023 **IT’s responses are in Red**** ** _Tech Demonstration_ * We went over how to subscribe to Power BI reports for Solutions. If you’d like to review the training, the article is linked here: [https://it-support-goodwillde.happyfox.com/kb/article/335-solutions-how-to-subscribe-to-po…
Solutions: How to Change a User's Security Code
1) Access the GDEL - App from a manager computer and open Solutions POS ![][1] 2) Log in with your Solutions credentials ![][2] 3) Go to ![][3] > ![][4] and click on the user's name you'd like to view. 4.) On the right, you'll see a field for **Security Level**. If a user is a Production Associate, they are 25; if…
Solutions: How to Enable a Disabled User
1.) Log into the ![][1] GDEL- App on a manager's computer. Once you're in the Remote Desktop session, click on the Solutions POS icon on the left and log in with your credentials ![][2] 2.) Once you're logged in, go to ![][3] > ![][4] and then click on the employee that is disabled. 3.) Locate the 'Disabled' box on…
Solutions: How to View EOD reports on Power BI
1) Access the GDEL Power BI by following this article: [https://it-support- goodwillde.happyfox.com/kb/article/327-solutions-accessing-power-bi/][1] 2) Scroll down on the reports on the left until you see Over-Short ![][2] Current day Dynamic will show you the current day. The other one (Over-Short) can display any…
Solutions POS: How to Check Balance of Gift Cards and Store Credit
It is possible to check the balance of gift cards and store credit through Solutions POS and Power BI. # **Checking Balance on Solutions** While logged into the POS screen, click the More Menu ![][1] Select Balance ![][2] Select the type of balance you would like to validate ![][3] Type, swipe, or scan the num…
Solutions POS: How to Reboot Credit Card Machine
![][1] If your credit card machine is frozen or is not working, rebooting the machine should resolve the issue. To do this, hold down the yellow and .,#* buttons on the keypad until you see 'Reboot in Progress' on the screen. Afterwards, the machine will reboot. Once the Goodwill logo and advertisement banners repop…
Solutions: How to Recalibrate Production Machine
![][1] Recalibrating the Zebra printer is often needed when you notice the lettering on the tags/labels is off-center. To recalibrate the Zebra printer in the production area, hold down the feed button for 2 blinks. Once you see 2 blinks, let go of the feed button and let the tags/labels feed out. [1]: https://h…
Solutions: How to Subscribe to Power BI Reports
1.) Access the GDEL Power BI [by following this article.][1] 2.) Click on the report you'd like to subscribe to on the left navigation bar. Once you're there, click ![][2] ![][3] 3.) Click ![][4] 4.) Fill in the information you'd like to receive. Once you're finished, press Save ![][5] Your subscription is now a…
Solutions: GRC Employee Appreciation Coupon Ring-up
On our Employee Appreciation days (50% off on select items), GRC employees will be permitted to use the appreciation promotion deal for an extended period. These instructions outline how to ring up a GRC employee wanting to utilize this promotion. * * * 1) Either before or after you ring-up their items, press Custom…
Solutions Production: How to Change Label/Tag Roll
1.) First, pull the green tabs on the side of the printer towards you to open the shell ![][1] 2.) Next, push the green roll holder to the side to release the roll. ![][2] 3.) Now, take the old roll out of the printer. Replace it with your new roll. ![][3] 4.) Make sure you clean the thermal head and scanner. [M…
