2/13/2024: Tech Tip Tuesday Summary
Tech-Tip Tuesdays 2/13/2024 IT’s responses are in Red Tech Demonstration * We demonstrated the difference between the GDEL Solutions reports and the new curated reports that we will be making in-house. * We also demonstrated how vouchers are produced for stores. As a reminder, if you are using an EERR voucher a…
Solutions: Solutions DGR Donation Kiosk Application
The Solutions DGR Donation Kiosk application is a way for donation attendants to log donations easily into Power BI using an installed Android Tablet. With this new system, donation attendants do not need to use paper and clipboards and managers do not need to log total donation counts into the Donation Counts…
Solutions: How to Subscribe to Power BI Reports
1.) Access the GDEL Power BI by following this article. 2.) Click on the report you'd like to subscribe to on the left navigation bar. Once you're there, click 3.) Click 4.) Fill in the information you'd like to receive. Once you're finished, press Save Your subscription is now activated. You can…
11/14/2023 Tech Tip Tuesday Summary
Tech- Tip Tuesday s 11/14/2023 IT’s responses are in Red Tech Demonstration * We went over how to subscribe to Power BI reports for Solutions. If you’d like to review the training, the article is linked here: Solutions Updates Solutions version 5.0.177.3 is coming to all stores (upgrading from 5.0.169). …
Solutions: How to Change a User's Security Code in the Web Portal
For employees to access parts of Solutions - including Production, Retail, or Management - their security code within the web portal needs to match with the level of access they are approved to have. Below is the descending list of security levels and their designated titles: 10: Donation Attendant 25: Product…
1/2/2024 Tech Tip Tuesday Summary
Tech-Tip Tuesdays 1/2/2024 IT’s responses are in Red Tech Demonstration * We went over how to check gift cards and store credit balances through Power BI and Solutions. You can view this information by clicking on this article titled ‘Solutions POS: How to Check Balance of Gift Cards and Store Credit’ Solutions…
11/29/2023: Tech Tip Tuesday Summary
Tech - Tip Tuesday s 11/29/2023 IT’s responses are in Red Tech Demonstration * We went over how to screenshot on your computers, POS and production machines. If you’d like to review the training, the article is linked here: Solutions Updates Solutions version 5.0.177.3 is currently at all stores. We've n…
Solutions POS: How to Check Balance of Gift Cards and Store Credit
It is possible to check the balance of gift cards and store credit through Solutions POS and Power BI. Checking Balance on Solutions While logged into the POS screen, click the More Menu Select Balance Select the type of balance you would like to validate Type, swipe, or scan the number in the fi…
Solutions: How to Ring Up Coupons
Employees can use the appreciation promotion deal for an extended period on our Employee Appreciation days (50% off on select items). These instructions outline how to ring up a GRC (or Aston) employee wanting to utilize this promotion. 1) Either before or after you ring-up their items, press Customer Lookup …
Solutions POS: How to Reboot Credit Card Machine
If your credit card machine is frozen or is not working, rebooting the machine should resolve the issue. To do this, hold down the yellow and .,#* buttons on the keypad until you see 'Reboot in Progress' on the screen. Afterwards, the machine will reboot. Once the Goodwill logo and advertisement banners re…
