Solutions: How to Access Solutions for Production/POS
NOTE: This article is about the newest launcher (v. 1.2.62.0) deployed on 07/09/2024 If you are on the newest launcher (1.2.62.0), you will notice the blue DGR logo is missing from your screen This is because this new version uses the application launcher as an all-in-one tool: you can now launch and update…
2/27/2024: Tech Tip Tuesday Summary
Good afternoon everyone, Thank you all for your participation in this Tuesday's Tech Tip Tuesday! Below are the summary notes I promised outlining what we discussed at our meeting. As a reminder, all TTT meeting notes can be found on HappyFox Our next TTT will be 3/12/2024 Tech-Tip Tuesdays 2/27/2024 IT…
Solutions: How to Subscribe to Power BI Reports
1.) Access the GDEL Power BI by following this article. 2.) Click on the report you'd like to subscribe to on the left navigation bar. Once you're there, click 3.) Click 4.) Fill in the information you'd like to receive. Once you're finished, press Save Your subscription is now activated. You can…
Solutions: How to View EOD reports on Power BI
1) Access the GDEL Power BI by following this article: 2) Scroll down on the reports on the left until you see Over-Short Current day Dynamic will show you the current day. The other one (Over-Short) can display any date ranges.
Solutions Production: How to Change Label/Tag Roll
1.) First, pull the green tabs on the side of the printer towards you to open the shell 2.) Next, push the green roll holder to the side to release the roll. 3.) Now, take the old roll out of the printer. Replace it with your new roll. 4.) Make sure you clean the thermal head and scanner. Make sur…
Solutions POS: How to Check Balance of Gift Cards and Store Credit
It is possible to check the balance of gift cards and store credit through Solutions POS and Power BI. Checking Balance on Solutions While logged into the POS screen, click the More Menu Select Balance Select the type of balance you would like to validate Type, swipe, or scan the number in the fi…
11/29/2023: Tech Tip Tuesday Summary
Tech - Tip Tuesday s 11/29/2023 IT’s responses are in Red Tech Demonstration * We went over how to screenshot on your computers, POS and production machines. If you’d like to review the training, the article is linked here: Solutions Updates Solutions version 5.0.177.3 is currently at all stores. We've n…
Solutions POS: How to Reboot Credit Card Machine
If your credit card machine is frozen or is not working, rebooting the machine should resolve the issue. To do this, hold down the yellow and .,#* buttons on the keypad until you see 'Reboot in Progress' on the screen. Afterwards, the machine will reboot. Once the Goodwill logo and advertisement banners re…
Tech Tip Tuesday Articles
Tech Tip Tuesdays Once every two weeks, there will be a Tech Tip Tuesday meeting, hosted by Goodwill of Delaware's IT team, which will discuss any changes within Solutions, and any issues that some stores are having. Please click any article below to access meeting notes for each meeting * 11/14/2023 how …
Solutions: How to Ring Up Coupons
Employees can use the appreciation promotion deal for an extended period on our Employee Appreciation days (50% off on select items). These instructions outline how to ring up a GRC (or Aston) employee wanting to utilize this promotion. 1) Either before or after you ring-up their items, press Customer Lookup …
