For employees to access parts of Solutions - including Production, Retail, or Management - their security code within the web portal needs to match with the level of access they are approved to have. 

Below is the descending list of security levels and their designated titles:

10: Donation Attendant

25: Production Associate

50: Customer Service Associate

70: Team Lead

71: Assistant Store Manager

72: Store Manager

75: District Manager

98: IT 

99: Admin

How to Change a User's Security Code in the Web Portal:

1) Log onto the Solutions Web Portal

2) Click on the Employees Tab on the left navigation column

3) In the Add and Maintain Employees section, filter to your store number:

4) Once you select your store, there will be a table with employee IDs, Names, and Store IDs within the Employees Information Section. Select the employee who needs their security code changed within Solutions. Once you select the employee in the table, their credentials will populate in the Add and Maintain Employees section

5) Edit the Security Level field to the correct number. Once you are finished, press Update

6) Once you are finished, you will receive a message that it is successful: