Tech-Tip Tuesdays  

1/2/2024 

IT’s responses are in Red  

Tech Demonstration 

• We went over how to check gift cards and store credit balances through Power BI and Solutions. You can view this information by clicking on this article titled ‘Solutions POS: How to Check Balance of Gift Cards and Store Credit’

Solutions Updates 

Solutions version 5.0.178.3 is currently at all stores (except Claymont – Claymont has version 5.0.179.3). We’ve noted every issue reported to the Help Desk to Solutions. Notes on the upcoming version 5.0.179.3 are below: 

5.0.179.3 

Installation Notes 

This release contains new features and bug fixes. 

Additional Functionality/Bug Fixes (since 5.0.178.2) 

1. PRJ-6351 Send AuditLog records using the batch process 
2. PRJ-6170 Coupons 5.0 Use coupons for purchase 
3. PRJ-6035 Coupons 5.0 Print Coupons on/with Receipt 
4. PRJ-5305 POS DGR 5.0 M Barcode Lookup – Online Only 
5. PRJ-7118 TSYS Test turning off Duplicate charges 
6. PRJ-7139 Add tblInventoryProductMapping & tblInventoryBarcode 
7. PRJ-7196 TSYS Modify Terminal Timeout 
8. SUP-45165 Accounting Questions 
9. PRJ-7225 Coupons 5.0 maintenance 
10. SUP-45421 Daily sales reports payments received order inconsistency on 5.0 

Software/Hardware Issues 

Robin Veller:

• Concord did a return, which was put back onto the customer’s credit card. Later that night, it showed there was a cash shortage even though there was none.
  • In this case, you can add a comment on EOD in the GDEL app describing this (article). It should sync by the next day.
• Have they come up with when we print the nightly business report to put time and date on the report?
  • Greg: no not yet. We are trying to get Solutions to do this. It is on our list. It may be a printer option that we can put on in the settings.

Lymaine Saunders:

• Solutions passwords – while covering another store, I noticed my password is different at one store than at another.
  • This is something in Solutions that IT has experienced as well. Unfortunately, there is not a workaround for this.
• Is there any report we can use to look up singular transactions?
  • To see how this is done, read the instructions for the article ‘Solutions POS: How to Look Up Payment Methods for Singular Transactions By Employee’

Lawren Beggs:

• Production machines are lagging like crazy. Blacks out and logs off.
  • If possible, make sure to take pictures and submit tickets with us. If we report this to Solutions we need to submit a picture as well.