11/14/2023 

IT’s responses are in Red 

Tech Demonstration  

• We went over how to subscribe to Power BI reports for Solutions. If you’d like to review the training, the article is linked here: https://it-support-goodwillde.happyfox.com/kb/article/335-solutions-how-to-subscribe-to-power-bi-reports/ 

 

Solutions Updates 

Solutions version 5.0.177.3 is coming to all stores (upgrading from 5.0.169). There should only be one bug fix and specific user interface changes. The changes are below: 

·         PRJ-5256 POS Screen Switch Buttons 

·         SUP-42857 Store Credit 10001196 (wrong balance after void payment) 

·         PRJ-7080 Production Workstation: Location Out of Order in dropdown Store 

·         PRJ-7024 Current Data Issues 9/25 

·         PRJ-6998 SITW API Locking Up – Improve the batch process 

·         PRJ-7031 Error synchronizing loyalty 

·         PRJ-6999 POS – Change the minimum supported Windows version 

·         PRJ-6263 Validate POS Entries against Database Limits 

·         PRJ-6343 BUG Email field not legible 

·         SUP-44716 Return All with a discount does not apply the quantity to the discount being returned 

·         SUP-44834 freezing when creating new newsletter profile 

·         PRJ-7117 POS An Exception Occurs When You Begin The Return Process For a Prior Sale 

·         SUP-44969 Offline mode is not charging tax at store 

·         PRJ-7179 Items left with the “IsRequestInProgress” flag set to true and not sent until the APP is restarted. 

·         PRJ-6151 Cashier is getting “Barcode has expired” when scanning a new created item 

·         PRJ-7079 EOD issue 

·         PRJ-7083 BUG Product Lookup on POS should hide inactive items 

 

Software/Hardware Issues 

• Lindsay Hale: When you select other names when changing racks on softlines, it gives credit to whoever is signed in.  
  • Greg: We’ll ask Solutions (Tyneel) about this issue 
• Chris Alexander: Sales by Category report is not showing up-to-date information. The last report that shows is from October 5^th 
  • Greg: This is a glitch from Solutions’. It should be refreshing. We’ll have to contact Solutions on this matter as well. 
• Lawren Beggs: Solutions is letting us take CP/SC from other stores. We were told that this should not be possible 
  • Greg: I do not believe there are any restrictions. As far as I know, it is ok for store credit from other stores to be used. 
• Jacqueline Games: The Sales By Category report in Power BI takes a long time to populate.
  • Greg: it should come up within a minute or two at most. We’ll open a ticket with Solutions to see why this specific category is causing issues for people.