2FA/MFA is an extra layer of protection used to log into your account. This method of security makes certain that the person logging into this account is the actual account holder. This method also allows you to reset your password if you forget it.

There are multiple forms of 2FA/MFA; however, this guide will only go into the specific process for 2FA/MFA used in Goodwill.

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1. Use your preferred internet browser (Chrome, Edge, or Firefox) and go to the Microsoft 365 login page (https://www.office.com/). Next, click the  button. In this example, I'm using Google Chrome; however, this method will work with any internet browser. 

 

2. Type in your Goodwill email. Click , then type in your password under the Enter password field. Click  once you’re finished.

 

3. After signing in, you should be immediately met with this message. Press 

 

 

After clicking Next, you'll be immediately met with this page:

 

4.  In the  dropdown menu, select Authentication Phone. In the  dropdown menu, select United States (+1). In the text field next to that dropdown menu, enter in your mobile phone number only using numbers (no dashes or parentheses). In the  box, choose whatever option you’d like. The easiest option is ‘Send me a code by text message’, so we’ll choose that for this example. When you’re finished, click the  button.

 

5.  When Step 4 is finished, you should receive a text message from Microsoft. And brought to a different page. In the field shown, type in the verification code you received and click 

 

 

6. You’ll be brought to the next page with an ‘app password’. Record this code down by copying and pasting into either a Word document or Text File. If you’re using the Outlook mobile app, this will be necessary. Click .

Direct Link to register for multi-factor authorization : https://aka.ms/MFASetup