40
Question
Voids - Can you Void a Completed Sale
Answer
No you must perform a Return All transaction
Question
Returns - Can you do an Even Exchange return
Answer
No you must perform a Return and then another sale
Question
Customer - On the main screen I can't find a customer
Answer
Only Default Customers will automatically populate these include; House, Employee, Senior Sale, Coupon
the rest you have to enter information and Click Find and you will see populated results you can select from
Question
Drawers - Can we now utilize both drawers
Answer
Yes in Solutions you will be to ring under both drawers
Drawer /01 - A will be the Top Drawer
Drawer /02 - B will be the Bottom Drawer
Question
Drawers Status
1 - Active
2 - Closing Processing
3 - Paused
Question
Store Credit doesn't show updated amount
You can lookup the current amount by using process/Enter Store Credit Number Validate it will show you the balance
Question
is there a separate icon/launcher for Offline Mode
Answer
Solutions is both Online and Offline. It checks in every few minutes. If your offline it will show in Offline in the middle logo banner
Question
EOD not recorded or needs Changed
Answer
Currently you cant do this in DGR. Login to GDEL RDP and go to End of Day Unlock the day and then reprocess the corrected amounts.
Question
Open Drawer
Answer
Select Security Icon. Open Drawer. Manager needs to approve and then cashier needs to approve . The current drawer will now open.
Question
Changed password is not synced
Answer
Exit Solutions DGR application and restart it. When you send the startup spinning its syncing the updated data.
Question
Is there a printing limit on Production
Answer
Yes 50 is the maxmium Quantity
Question
S1Report Breakdown
ADD
Question
My production printer is printing too light/dark so I can't scan the QR code. How do I fix this?
Answer
Follow this article on how to adjust the darkness on the Zebra Printer.
